privacy policy

At Wide Awake Collective, we are committed to protecting and respecting your privacy. We value you, we’re the good guys. ✌️😊 This policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase.

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Information We Collect

We collect information to provide a seamless shopping experience. This includes:

● Personal Information: Your name, email address, shipping address, billing address, and payment details (e.g., credit card information). These are collected when you place an order or register on our website.

● Non-Personal Information: We use cookies and similar technologies to collect data like your IP address, browsing patterns, and website preferences to enhance your experience.

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How We Use Your Information

We use your information to:

● Process and deliver your orders.

● Send order confirmations and updates.

● Respond to your inquiries or requests.

● Provide you with promotional offers (only if you’ve opted in).

● Improve our website, services, and customer experience.

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Sharing Your Information

We do not sell, trade, or share your personal information with third parties, except as required for:

● Order Fulfillment: We share your shipping and payment details with trusted third-party services like our payment gateway (e.g., Stripe, PayPal) and delivery services to complete your orders.

● Legal Requirements: If required by law, we may disclose your personal information to comply with legal obligations or protect our rights.

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WooCommerce and Third-Party Services

Our website is powered by WooCommerce, which means we rely on their technology to securely process your orders. WooCommerce may collect limited data as required to facilitate your transactions and ensure site functionality. Your payment information is processed securely and is never stored on our servers.

We also use trusted third-party tools for email marketing (e.g., MailChimp), site analytics (e.g., Google Analytics), and social media platforms. These third parties may collect data to track usage and enhance our marketing efforts, but this data is anonymized and does not identify you personally.

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Your Rights

You have the right to:

● Access your personal data.

● Correct any inaccuracies.

● Request deletion of your data.

● Opt-out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

Cookies

We use cookies to enhance your browsing experience. Cookies help us understand how you interact with our site, remember your preferences, and tailor content to you. You can disable cookies in your browser settings, but this may limit certain features on our website.

Data Retention

We keep your information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example, we retain order details for tax and accounting purposes.

Security

We take your privacy seriously and implement appropriate security measures to protect your information. This includes using SSL encryption on our website to safeguard your personal data during transmission.

Contact Us

If you have any questions or concerns about your privacy, please contact us at hello@wideawakecollective.com – We’re here to help! We are a friendly small family business who have high ethics and morals. Our foundations were created with this in mind. We aim to achieve ultimate customer satisfaction. Afterall, we are a community. Thank you – The Wide Awake Gang

Wide Awake Collective reserves the right to update this policy at any time. Any changes will be posted on this page, so please check back periodically.

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